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2026 © Huzzeno Ltd. Sva prava zadržana.Huzzeno Ltd je registrovana kompanija u Engleskoj i Velsu. Matični broj kompanije: 17310433. Adresa kancelarije: 71-75 Shelton Street, London WC2H 9JQ, Ujedinjeno Kraljevstvo. PIB: GB123456789.
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Last Updated: 01 September 2026
Platform Operator: Huzzeno Ltd ("we", "us", "our")
Company Number: 17310433
Registered Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Contact Email: privacy@huzzeno.com
Privacy Policy: https://huzzeno.com/privacy-policy
Cookie Policy: https://huzzeno.com/cookie-policy
DMCA Designated Agent: DMCA Agent Department, Huzzeno Ltd, privacy@huzzeno.com

Welcome to Huzzeno! We provide an online software-as-a-service (SaaS) application designed to help homeowners and businesses efficiently manage their day-to-day tasks, data, workflows, and administrative information (the "Platform"). Whether you are tracking household projects, organising company assets, or storing critical operational notes and files, our platform is built to simplify your management processes and keep your information in one place.

These Terms and Conditions ("Terms") constitute a legally binding, exhaustive contractual agreement between you and us. Please read them with extreme care before accessing, registering for, or utilising the Platform.

Contracting Entity Matrix

The legal entity you are entering into this agreement with depends on your country of residence or primary place of business. The Applicable Governing Law and Primary Courts for your agreement are those specified for your location in the table below.

Your Location

Contracting Entity

Registered Territory

Applicable Governing Law

Primary Courts

Worldwide

Huzzeno Ltd

England and Wales

Laws of England and Wales

Courts of England and Wales

As our corporate structure evolves and new legal entities are established in additional jurisdictions, this matrix will be updated accordingly. Registered users will be notified of any change to their Contracting Entity in accordance with the Terms Modification Procedure in Section 11. The defined terms "Applicable Governing Law" and "Primary Courts" used throughout these Terms refer to the values specified in this matrix for your location. Regardless of Applicable Governing Law, consumers always retain the benefit of any mandatory consumer protection laws of their country of domicile, and jurisdiction-specific provisions in Part D take precedence for users in those named territories on the matters addressed therein.

Welcome to our productivity and management platform! We provide an online software-as-a-service (SaaS) application designed to help users efficiently organise workflows, coordinate day-to-day tasks, structure records, and manage information (the "Platform"). Our platform is built to be a dynamic, multi-faceted digital environment that continually adapts to your evolving business or personal workspace requirements.

These Terms and Conditions ("Terms"), together with our Privacy Policy, Cookie Policy, and any incorporated Appendices, constitute a legally binding, exhaustive contractual agreement between you and us. Please read them with extreme care before accessing, registering for, or utilising the Platform.

Important notice: Which Terms apply to you?

To maintain structural clarity and comply with international consumer and corporate legislation, these Terms are built using a modular framework.

  • If you are utilising this Platform for personal, domestic, or individual household tasks: You are classified as a Consumer. Part A (General Terms) and Part B (Consumer-Specific Terms) apply to you.
  • If you are registering an account on behalf of a business, company, partnership, sole trader, or team workspace: You are classified as a Business Customer. Part A (General Terms) and Part C (Business-Specific Terms) apply to you, alongside the Data Processing Agreement (DPA) attached as Appendix 1.

By ticking the box indicating your acceptance of these Terms during account registration, or by otherwise accessing, logging into, or using any part of the Platform, you explicitly confirm that you have read, understood, and agree to be bound by the specific sections applicable to your user classification.

PART A: GENERAL TERMS (APPLIES TO ALL USERS)

1. Account Allocation, Verification, Security, and System Telemetry

  • Eligibility Framework: To create an account and hold an active profile on the Platform, you must be at least 18 years of age and possess the unrestricted legal capacity to enter into a binding contract.
  • Data Fidelity: You must provide true, accurate, current, and complete registration information during our onboarding sequence. You maintain an absolute contractual obligation to verify, update, and maintain the accuracy of this data at all times.
  • Credential Protection: You are solely responsible for safeguarding the strict confidentiality of your username, password, multi-factor authentication codes, and security session tokens. Any activity occurring under your account profile is deemed your own deployment, and we disclaim all liability for actions taken under your credentials.
  • Security Incident Notification: You must immediately notify our technical support team if you discover or suspect any unauthorised access, credential leak, data compromise, or security breach relating to your workspace account.
  • Core Security Telemetry Logs: To protect the integrity of our cloud architecture, we collect and analyse core technical system logs, IP addresses, connection timestamps, and active authentication tokens at the point of access. This specific security data is processed strictly under our Legitimate Interests to maintain platform security, track brute-force exploits, and prevent automated script abuse. Any collection of non-essential browser metadata or analytical tracking tags will be executed strictly in accordance with our separate Cookie Policy and your granular consent settings.


2. Acceptable Use Policy (AUP) and Multi-Lingual Content Prohibitions

This section constitutes the complete Acceptable Use Policy (AUP) of the Platform. You maintain absolute, unmitigated legal liability for all data, text, records, documents, graphics, files, links, and digital assets that you upload, enter, or transmit through the Platform ("Workspace Content"). You explicitly covenant and agree that you will not upload, share, host, or type any Workspace Content, in any language, dialect, translation, or character script, that:

  • Violates any applicable local, national, or international law, regulation, or statutory code.
  • Is unlawful, fraudulent, defamatory, obscene, harassing, threatening, abusive, or harmful to minors.
  • Contains text, profanity, slurs, epithets, or commentary that constitutes hate speech, is racially or ethnically offensive, religiously insensitive, culturally derogatory, or otherwise explicitly or implicitly offensive to any group or individual.
  • Contains sensitive personal information, confidential data, or disclosures that violate the privacy or publicity rights of any third party.
  • Infringes upon the intellectual property rights, patent rights, trade marks, trade secrets, or copyrights of any third party.
  • Contains malicious software code, viruses, trojans, worms, logic bombs, time bombs, or any programmatic elements designed to disrupt, damage, degrade, or intercept cloud architectures or data streams.
  • Employs automated extraction software, bots, scrapers, crawlers, text-miners, or data-mining spiders to parse data fields from our web pages without our express, prior written authorisation.

We do not proactively monitor all Workspace Content, but we reserve the absolute, unilateral right to evaluate, redact, restrict, or permanently delete any content, or terminate the offending account immediately, without prior notice, where we reasonably determine a violation has occurred.


3. General Suspension and Discretionary Termination for Breach

  • Termination for Material Breach: We reserve the absolute right to temporarily freeze, suspend, restrict, or permanently terminate your account access immediately, with or without prior notice depending on the severity of the infraction, if we reasonably determine that you have committed a material breach of these Terms. Material breaches include, but are not limited to, violations of the Acceptable Use Policy, intellectual property infringement, billing defaults, or violation of our Global Trade Sanctions compliance clauses.
  • Dormancy Purges: To optimise server resource distribution and remove orphaned data structures, we reserve the right to delete accounts and permanently purge all associated data if the account has been completely inactive or dormant for a continuous period exceeding 12 months. We will provide 30 days' advance warning via an automated message sent to the most recently verified email address associated with your profile. You explicitly agree that we are entirely exempt from liability if our warning notice bounces or goes unread because you changed your email address without updating your profile.


4. Global Trade Sanctions and Export Control Compliance

  • Prohibited Access Locations: You explicitly warrant that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive international trade sanctions or economic embargoes by the United Kingdom, the European Union, or the United States government (including, but not limited to, Cuba, Iran, North Korea, Syria, and the sanctioned regions of Ukraine).
  • Denied Party Status: You confirm that you are not listed on any restricted, denied, or blocked party lists compiled by international authorities (including the UK Sanctions List, the EU Consolidated Financial Sanctions List, and the US OFAC Specially Designated Nationals List). If your status changes, you must immediately cease all platform interaction, and we reserve the right to terminate and wipe your profile instantly without notice.
  • US Export Administration Regulations (EAR): You agree to fully comply with all applicable US export control and re-export laws and regulations, including the EAR administered by the US Department of Commerce. You warrant that you will not use the Platform to transmit, host, or process any technical data or software that requires a US government export licence without first obtaining such authorisation.


5. Workspace Content Licence and Internal Machine Scanning

  • Ownership Preservation: You retain full ownership, title, and all intellectual property rights inside the Workspace Content you upload or input into your account workspace.
  • Operational Licence Grant: To run the Platform effectively and execute your user commands, you grant us a worldwide, non-exclusive, royalty-free, fully sub-licensable licence to host, store, transfer, display, copy, format, index, transmit, and systematically parse your Workspace Content.
  • Licence Term Limitation: This operational licence is irrevocable during the term of your active subscription and becomes completely revocable and terminates upon account closure or explicit data erasure requests, at which point your content licence to us dissolves, subject strictly to our statutory retention boundaries outlined in the DPA.
  • Purpose Limitation: This operational licence is strictly limited to enabling us to operate, secure, optimise, maintain, and deliver the Platform features to you. This includes scanning text within your uploaded workspace entries to populate your search queries, compiling mathematical data values, and executing transactional reminder emails triggered by your internal configurations.


6. Proprietary Rights, Intellectual Property Protection, and Anti-Decompilation

  • Platform Ownership Matrix: We and our licensors retain sole, exclusive ownership of all rights, titles, and interests in the Platform. This includes all user interface designs, source code, object code, backend algorithms, architectural logic, text layouts, graphics, databases, documentation, trade marks, and corporate logos.
  • Limited Operational Licence: We grant you a revocable, non-exclusive, non-transferable, limited licence to log in and use the software layout through a standard browser window solely for its intended administrative utility.
  • Prohibited Code Interactions: You must not copy, modify, host, frame, mirror, duplicate, clone, or create derivative works of any part of our platform code. You are strictly prohibited from reverse-engineering, decompiling, or attempting to extract the source code of the Platform.


7. Financial Framework: Annual Billing Cycles, Taxes (VAT), and Chargeback Defences

  • Annual Billing Commitment: Where applicable to your chosen account tier, subscriptions are billed strictly once per year on an annual cycle. This annual fee is billed in advance and is entirely non-refundable, save as expressly provided in these Terms. Your subscription will automatically renew for successive one-year periods under the prevailing financial conditions unless you cancel it before the annual renewal date through your account configuration settings.
  • Tax and VAT Inclusive Pricing: All listed prices and subscription fees displayed on the Platform are explicitly inclusive of Value Added Tax (VAT), Goods and Services Tax (GST), and any other local consumption or sales taxes applicable under your local jurisdiction, based on the billing location data you provide at checkout. We will itemise the specific component of VAT collected within the total price on your formal digital invoice to satisfy your corporate or personal accounting requirements.
  • Chargeback Management Defences: If you initiate an invalid financial chargeback, dispute, or reversal through your bank card issuer or credit card network, we reserve the right to immediately suspend your account access and freeze your workspace pending a comprehensive investigation of the disputed charge. We reserve the right to seek recovery of administrative costs and unpaid balances through appropriate legal collections channels.
  • Pricing Changes: We reserve the right to adjust the pricing of our subscription tiers at our discretion. Any price increases will require a minimum of 30 days' advance notice delivered via email to your registered account address before your annual renewal date. If you do not accept the updated fee structure, your sole and exclusive remedy is to cancel your subscription before the renewal date. Continued use of the Platform after the effective date of the price adjustment constitutes complete acceptance of the new fee.


8. Unilateral Right to Modify Features

  • Discretionary Feature Lifecycles: You explicitly acknowledge and agree that the Platform is a rapidly evolving service. We reserve the absolute, unilateral right to modify, replace, alter, suspend, add to, or permanently remove any feature, tool, layout, calculation, integration, or functional utility within the application at any time at our sole discretion.
  • Paid Feature Removal (Consumer Protections): For users classified as Consumers under Part B, if we permanently remove or substantially degrade a material, core software feature that was explicitly marketed as part of your paid tier, we will provide at least 30 days' advance notice via email, and you will have the right to terminate your subscription and receive a pro-rata refund for the remaining unused portion of your annual billing cycle.
  • Paid Feature Removal (Business Customers): For corporate users under Part C, the modification or removal of features does not constitute a breach of contract and does not entitle you to a mid-term refund. However, if a material feature is permanently decommissioned, we will provide reasonable advance notice, and your organisation retains the right to exit the agreement at the end of your current annual renewal window without penalty.


9. Third-Party Integrations, Beta Iterations, and Diagnostic Tracking

  • Integration Reliability: The Platform may permit you to integrate with external third-party software, applications, or Application Programming Interfaces (APIs). We do not verify, control, endorse, or accept any liability for the performance, availability, or code stability of third-party platforms. If a third-party application alters its API parameters, causing a failure in your workspace configuration, we bear no responsibility.
  • Beta Disclaimer: We may periodically offer you access to experimental features flagged as "Beta", "Preview", or "Early Access". These features are provided entirely "As-Is" with no warranty or operational uptime guarantees whatsoever.
  • Diagnostic Tracking and Lawful Basis: You explicitly acknowledge that beta features may deploy additional internal diagnostic tools and telemetry sensors to record performance logs and error traces. For users in the UK and EU, such additional diagnostic data collection within beta features is processed under our Legitimate Interests in improving and stabilising the Platform. Where any beta telemetry goes beyond what is necessary for this stated purpose, we will obtain your granular, specific consent via an in-app prompt at the point of opting into the relevant beta feature, prior to any such collection commencing. The automated logs and performance data generated during beta periods may be utilised by our engineering teams to refine the platform's core capabilities and will not be used for any other purpose.


10. System Resilience and Force Majeure Protections

Neither party shall be held legally liable or in breach of contract for any failure, delay, or degradation in performance resulting from a Force Majeure Event completely outside their reasonable control. This includes, without limitation, acts of God, natural disasters, fires, floods, solar storms, wars, acts of terrorism, civil unrest, government-mandated lockdowns, sweeping regional power grid failures, global or localised telecommunication routing breaks, upstream cloud infrastructure outages (such as Amazon Web Services or Google Cloud Platform server cluster failures), or distributed denial-of-service (DDoS) cyberattacks targeting our hosting environment.


11. Contractual Integrity, Boilerplate, and Governing Language

  • Entire Agreement: These Terms, including the Privacy Policy, Cookie Policy, and all incorporated Appendices, constitute the entire, absolute, and exclusive legal agreement between you and us. This document entirely supersedes and replaces all prior oral or written agreements, marketing statements, sales conversations, feature pages, or promises made by our agents or representatives.
  • Terms Modification Procedure: We reserve the right to revise, update, or modify these Terms at any time to reflect software changes, regulatory updates, or applicable law. We will notify you of material changes through reasonable means, which may include requiring your explicit in-application acceptance of the updated Terms upon your next login to the Platform. Where we require such acceptance, your confirmation constitutes your binding agreement to the revised Terms. If you do not accept the updated Terms, you must cease using the Platform and may cancel your subscription in accordance with Section 7.
  • Severability Guarantee: If any section, clause, or specific provision within these Terms is deemed unlawful, void, or legally unenforceable by a competent court of law, that specific component shall be severed from the contract. The remaining sections of these Terms shall remain completely valid, active, and enforceable to the maximum extent permitted by law.
  • No Waiver: Our failure to enforce any right, provision, or obligation under these Terms at any time shall not be construed as a present or future waiver of that right or provision. We retain the full right to enforce any clause strictly at any subsequent time.
  • No Third-Party Beneficiaries: These Terms are executed strictly for the benefit of you (the user) and us (the operator). No provision within this agreement is intended to create, or shall be construed to create, any enforceable rights, causes of action, or benefits in any third-party individual or entity, whether under the UK Contracts (Rights of Third Parties) Act 1999 or any equivalent international doctrine.
  • Governing Language: If these Terms are translated into other languages for regional compliance or localisation, you explicitly agree that the English language version shall control and legally govern the contract in the event of any translation conflict, mismatch, or textual ambiguity.


12. Contractual Assignment and Mutual Commercial Confidentiality

  • Assignment and Acquisition: We reserve the absolute right to assign, delegate, or transfer this entire contract, along with all associated user accounts, database structures, and platform data assets, to a successor business entity without requiring your explicit prior consent. This applies to corporate mergers, acquisitions, asset sales, platform divestments, or corporate reorganisations. Any successor entity acquiring this contract must fully honour and uphold the existing terms, conditions, and privacy commitments made to you under this agreement. You may not assign or transfer your account or contractual rights to any third party without our prior written authorisation.
  • Mutual Commercial Confidentiality: During the course of business or customer support interactions, either party may disclose non-public, sensitive commercial information ("Confidential Information"). Both parties agree to maintain the strict confidentiality of such information and not disclose it to any third party, except where required by a valid statutory order from a court of competent jurisdiction or a regulatory authority with appropriate powers. Confidential Information does not include data that is already publicly available or independently developed without access to the other party's information.

PART B: CONSUMER-SPECIFIC TERMS (ONLY APPLIES TO PERSONAL ACCOUNTS)

The terms in this Part B apply strictly to individual consumers utilising the Platform for personal, household, or non-commercial tasks.


13. Statutory Right of Withdrawal and Proportional Retentions

  • 14-Day Right of Withdrawal: If you reside within the United Kingdom or the European Union, you have a statutory right to change your mind and cancel your subscription within 14 days of your initial payment transaction, where applicable, without providing any justification.
  • Refund Execution: Where a paid fee was applicable and you exercise this right, we will issue a full refund of your payment via your original method within 14 days of receiving your cancellation notice. However, if you proactively logged in and utilised premium platform features during those 14 days, we reserve the right to deduct a proportional fee for that usage.


14. Statutory Consumer Privacy Rights (GDPR / UK GDPR)

If you are a Consumer residing in the United Kingdom or the European Economic Area (EEA), you possess extensive statutory control over your personal data under the UK GDPR and EU GDPR respectively. You retain the right to request:

  • Access to a copy of the personal data we hold about you;
  • Rectification of any inaccurate or incomplete personal data;
  • Erasure of your personal data (the "right to be forgotten"), where applicable;
  • Portability of your data in a structured, machine-readable format;
  • Restriction of our processing of your personal data in certain circumstances;
  • Objection to processing carried out on the basis of Legitimate Interests.

To exercise any of the above rights, please submit a request to our Contact Email. We will respond within the statutory timeframe of one calendar month. Full details regarding these rights, our lawful bases for processing, and applicable timelines are maintained in our Privacy Policy.


15. European Digital Services Act (DSA) — Content Enforcement and Reporting

  • Internal Appeals for Your Own Content: For users residing in the European Union, if we remove, restrict, or otherwise act against your Workspace Content under our Acceptable Use Policy, we will provide you with a clear statement of reasons outlining the specific violation identified. In compliance with the EU Digital Services Act (DSA) Article 17, you have the right to challenge this enforcement decision through our internal complaint-handling mechanism by submitting a formal appeal to our Contact Email. We will consider your appeal and communicate our decision within a reasonable timeframe.
  • Third-Party Illegal Content Reporting (DSA Article 16): Any third party who believes that content hosted on our Platform constitutes illegal content under applicable EU law may submit a notice to our Contact Email. Your notice must include: identification of the content in question, a statement of the legal basis on which you assert the content is illegal, your full contact details, and a declaration that you are acting in good faith. We will act on all valid notices expeditiously.


16. Consumer Liability Thresholds and Governing Law

  • Unexcludable Liability: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be legally limited or excluded under applicable UK, EU, Canadian, or Australian consumer protection laws.
  • Foreseeable Loss Limitation: For consumers, we are only liable for loss or damage you suffer that is a naturally foreseeable result of our breaking this contract or failing to use reasonable care and skill. We are not liable for any business losses, commercial disruptions, or loss of profits you suffer from using a personal account for business purposes.
  • Governing Law: If you are a consumer, these Terms are governed by the Applicable Governing Law as defined in the Contracting Entity Matrix above. However, you will always retain the protection of any mandatory consumer rights laws enforced by your home country of domicile. Any consumer disputes can be brought before the Primary Courts specified in the Contracting Entity Matrix, or the competent courts of your local residential jurisdiction, at your election.

PART C: BUSINESS-SPECIFIC TERMS (ONLY APPLIES TO COMMERCIAL WORKSPACES)

The terms in this Part C apply strictly to corporate entities, partnerships, organisations, sole traders, or teams utilising the Platform for commercial operations.


17. Platform Operational Lifecycles and Service Credit Disclaimer

  • Commercially Reasonable Efforts: We utilise commercially reasonable efforts to maximise the availability, processing stability, and operational performance of the Platform. However, you explicitly acknowledge and agree that we provide no guaranteed uptime percentages, specific availability metrics, or constant error-free software operations under this agreement.
  • Unrestricted Maintenance Discretion: We reserve the absolute right to temporarily suspend, restrict, or take the Platform offline at any time to execute scheduled updates, hardware optimisation, database migrations, or critical emergency security patching. While we will endeavour to notify administrators of prolonged maintenance where practicable, maintenance routines may be performed without prior notice.
  • Exclusion of Compensation: You explicitly acknowledge and agree that no service credits, financial compensation, billing offsets, price reductions, or subscription refunds are provided for unplanned platform downtime, latency, sync breaks, execution delays, or routine maintenance interruptions.


18. Absolute Exclusion of Corporate and On-Site Audit Rights

  • No On-Site Access: Business Customers explicitly acknowledge that to protect the privacy of all multi-tenant architectures and maintain our baseline cybersecurity posture, no physical, remote, or on-site audit rights are granted under this agreement. You have no right to inspect our physical data centres, servers, source code repositories, internal network diagrams, or employee hardware assets.
  • Certifications in Lieu: To satisfy your corporate regulatory compliance checks, we will deliver an aggregated statement of compliance, independent security testing summaries, or an administrative summary of our security measures upon reasonable written request, no more than once per calendar year.


19. Commercial Workspace Administration and Indemnification

  • Corporate Ownership: When a business workspace is provisioned, the legal entity or organisation registering the account owns all accounts, data, configurations, and content linked to that team workspace. The designated administrator holds full software authority to manage team member profiles, download workspace records, and restrict access permissions. We are not responsible for mediating internal workspace access disputes between your organisation and its employees or team users.
  • Commercial Indemnification: You explicitly agree to defend, indemnify, and hold harmless us, our directors, officers, employees, and cloud subprocessors from and against any third-party claims, lawsuits, damages, operational losses, regulatory fines, and legal costs (including reasonable legal fees) arising from or relating to: (i) your team's violation of the Acceptable Use Policy or breach of these Terms; or (ii) any allegation that Workspace Content uploaded by your team infringes upon the copyright, trade mark, or privacy rights of a third party.


20. Absolute Time Limit for Bringing Corporate Claims

The One-Year Limitation Window: For all business accounts registered under this Part C, any legal action, lawsuit, or dispute arising out of or relating to your use of the Platform or these Terms must be formally filed within exactly one (1) year after the cause of action first arose. If a claim is not initiated within this 12-month window, the claim is permanently and completely barred, and your organisation waives all legal rights to seek recourse or damages regarding that event.


21. Aggregate Financial Caps and Exclusion of Consequential Commercial Losses

  • Exclusion of Indirect Damages: To the maximum extent permitted by law, we shall not be liable to any business customer for any loss of profits, loss of revenue, loss of business contracts, commercial downtime, loss of anticipated savings, reputational injury, or any indirect, incidental, special, consequential, or punitive damages whatsoever, even if we have been advised of the possibility of such damages.
  • The Absolute Financial Cap: Our total aggregate liability for all claims arising out of or relating to the Platform, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be strictly capped at the total amount of subscription fees actually paid by your organisation to us during the twelve (12) month period immediately preceding the event giving rise to liability. This cap is absolute and forms an essential basis of the economic bargain between the parties.


22. Commercial Dispute Resolution and Corporate Class Action Waiver

  • Governing Law: For all business accounts, these Terms and any disputes arising out of them shall be governed exclusively by the Applicable Governing Law as defined in the Contracting Entity Matrix above, without regard to conflicts of law principles.
  • Exclusive Jurisdiction: Both parties explicitly agree that the Primary Courts as defined in the Contracting Entity Matrix shall possess exclusive jurisdiction to adjudicate any commercial dispute, lawsuit, or legal action arising out of this agreement. (Note: For US-based Business Customers, the dispute resolution provisions of Part D, Section 23 supersede this clause in full.)
  • Class Action Waiver: You agree that any commercial legal proceeding shall be conducted solely on an individual basis. You explicitly waive the right to participate as a plaintiff or class member in any multi-party class-action lawsuit or group arbitration proceeding.

PART D: GLOBAL REGIONAL PRIVACY & STATUTORY ADDENDUM

This Part D supplements the core Terms and applies to users residing within the specific jurisdictions outlined below. Where any provision of Part D conflicts with a provision in Parts A, B, or C on a jurisdiction-specific matter, Part D shall prevail for users in that jurisdiction on that specific matter.


23. United States Regional Rights

  • Hierarchy of Dispute Resolution: In the event of any conflict between Part C, Section 22 and this Part D regarding dispute resolution for a US-based Business Customer, the arbitration provisions in this Section 23 shall completely supersede Part C, Section 22 for that user.
  • Binding Arbitration & Jury Trial Waiver: If you are a resident of the United States, any dispute or claim arising out of or relating to these Terms or the Platform shall be resolved exclusively through binding, individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules (or Consumer Arbitration Rules for personal users), rather than in a court of law. Both parties explicitly waive their respective rights to a trial by jury in any such proceeding.
  • Arbitration Opt-Out Window: You have the right to opt out of this binding arbitration clause within exactly 30 days of first creating your platform account by sending an explicit written opt-out notice to our Contact Email. If the 30-day window lapses without an opt-out notice, you are irrevocably bound by individual arbitration for all disputes.
  • US Consumer Class Action Waiver: All US residents explicitly agree that any dispute resolution proceedings will be conducted solely on an individual basis. You explicitly waive the right to participate as a plaintiff or class member in any consumer class-action lawsuit, class-wide arbitration, or representative legal action.
  • UCC Commercial Warranty Disclaimer: For US-based Business Customers, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT UNDER THE US UNIFORM COMMERCIAL CODE (UCC) OR ANY APPLICABLE STATE CODE, ARE HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED. The Business Customer warrants that it has not relied on any promotional imagery, feature descriptions, or sales representations outside the strict, finalised bounds of these Terms.
  • DMCA Safe Harbour Infringement Protocol: To benefit from the Section 512 safe harbour under the US Digital Millennium Copyright Act (DMCA), we maintain a Registered Designated Agent with the US Copyright Office, whose details are specified at the top of these Terms. If you believe your copyrighted material is hosted on our Platform without authorisation, you must deliver a formal written notice to our Designated Agent containing: (i) your physical or electronic signature; (ii) identification of the copyrighted work claimed to be infringed; (iii) specific identification of the infringing material and its location on our domain; (iv) your full contact information; (v) a statement of good faith belief that the use is unauthorised; and (vi) a statement under penalty of perjury that the information is accurate and that you are authorised to act on behalf of the copyright owner.
  • US State Privacy Disclosures (CCPA / CPRA): We acknowledge our compliance obligations under applicable US state privacy laws, including the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Texas Data Privacy and Security Act (TDPSA), and the Colorado Privacy Act (CPA). We explicitly declare that we do not sell or "share" personal information for cross-context behavioural advertising as defined under the CCPA/CPRA. We will respect your statutory rights to know what personal data is collected, request the erasure of your data, and correct inaccuracies, as detailed in our Privacy Policy.


24. Canada Regional Rights

  • Privacy Frameworks: We acknowledge and comply with the Canadian Federal Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Law 25 (An Act to modernise legislative provisions as regards the protection of personal information). In strict accordance with Law 25, we have appointed a designated Privacy Officer responsible for managing Privacy Impact Assessments (PIAs) and ensuring structural data security, reachable via our Contact Email.
  • CASL Electronic Notification Consent: We operate in full compliance with Canada's Anti-Spam Legislation (CASL). Any commercial electronic messages or automated update notices transmitted to a Canadian email address will be delivered strictly in accordance with your explicit opt-in preferences or established business relationship boundaries.
  • Language Choice (Quebec): The parties explicitly confirm that they have requested that these Terms and all related digital documentation be drafted and executed in the English language. Les parties confirment qu'elles ont exigé que la présente convention, ainsi que tous les documents s'y rattachant, soient rédigés en anglais.


25. Australia Regional Rights

  • Australian Consumer Law (ACL) Supremacy: Nothing in these Terms operates to limit, exclude, modify, or restrict any consumer guarantees, statutory rights, or legal remedies you possess under Schedule 2 of the Competition and Consumer Act 2010 (Cth) that cannot be lawfully excluded. Any clause inside our core Terms that contradicts non-excludable ACL protections shall be interpreted as automatically modified to conform with Australian consumer law to the minimum extent necessary.
  • Australian Privacy Principles: For users in Australia, we manage personal profiles and metadata in strict adherence to the Australian Privacy Principles (APPs) enacted under the Privacy Act 1988 (Cth).


26. International Data Privacy Compliance (Brazil, India, Singapore, Japan)

  • Brazil (LGPD): We acknowledge the statutory requirements of the Lei Geral de Proteção de Dados (LGPD) and will honour all data subject rights belonging to residents of Brazil, including the right to request access, erasure, correction, and structured portability of their personal data.
  • India (DPDP Act 2023): We process data belonging to residents of India in accordance with the provisions of the Digital Personal Data Protection Act, 2023, to the extent that the relevant provisions and implementing rules are in force at the applicable time. We act as a responsible data fiduciary, maintaining strict data minimisation and processing records as required under applicable regulatory rules.
  • Singapore (PDPA): We handle personal identifier metadata in accordance with the frameworks of the Personal Data Protection Act 2012 (PDPA) of Singapore, respecting your statutory access, rectification, and processing withdrawal rights.
  • Japan (APPI): We manage information and system account access for Japanese users in alignment with the Act on the Protection of Personal Information (APPI), ensuring robust security measures and international data transfer restrictions are satisfied.

APPENDIX 1: DATA PROCESSING AGREEMENT (DPA)

This Data Processing Agreement ("DPA") applies strictly to corporate and Business Customers and forms part of the Business Terms under Part C. It satisfies the statutory requirements of Article 28 of the EU GDPR and UK GDPR.


1. Scope, Roles, and Legal Character of Processing

  • The Roles: The Business Customer acts as the Data Controller regarding personal data within their uploaded Workspace Content. We operate as the Data Processor.
  • Subject Matter: The processing of text records, files, links, logs, metadata, and data configurations input into the Platform by the Data Controller.
  • Duration: The lifespan of this DPA aligns with the active duration of the business subscription until all account data is permanently deleted.
  • Categories of Data Subjects: Employees, contractors, clients, suppliers, or associates of the Data Controller whose records are processed on the Platform.


2. Statutory Processor Commitments under GDPR Article 28

We explicitly bind our technical operations to the following legal mandates:

  • Processing on Instructions Only: We will process the personal data within your Workspace Content strictly in accordance with your documented operational instructions. Your configuration inputs, settings toggles, and feature interactions inside our UI constitute your complete instruction set. We will never process this data for any independent corporate purpose.
  • Staff Confidentiality: We guarantee that all internal engineering personnel, database administrators, and support staff authorised to access or manage data workflows within our systems have signed formal, binding confidentiality agreements or are otherwise subject to an appropriate statutory obligation of secrecy. Access to Workspace Content is restricted on a strict need-to-know basis.
  • Technical Security Safeguards: We will implement and maintain rigorous technical and organisational measures designed to protect your personal data against accidental loss, unauthorised alteration, disclosure, or access. These systems include AES-256 data encryption at rest, secure HTTPS/TLS data encryption in transit, strict logical multi-tenant isolation, and regular security vulnerability patch routines.
  • Assistance with Data Subject Requests (DSARs): If a data subject submits a data access, rectification, erasure, or portability request directly to us regarding personal data held within your business workspace, we will promptly forward that request to your designated workspace administrator. We will provide appropriate technical tools and UI controls within the administrator dashboard to assist you in fulfilling your legal compliance obligations within the statutory timeframes applicable to you.
  • Deletion or Return Protocol: Upon termination of your business account subscription, we will systematically delete or entirely anonymise all copies of your Workspace Content within 30 days, save for any financial invoicing records or transaction logs we are legally mandated to retain under applicable tax, accounting, or regulatory laws. Residual copies contained within encrypted backup systems will be overwritten in accordance with our standard backup rotation schedule, generally within 60 days of the primary deletion event.


3. International Data Transfers (Chapter V GDPR)

  • Transfer Mechanisms: Where the provision of the Platform requires the transfer of UK or European Economic Area (EEA) personal data to our cloud infrastructure located in a "third country" (such as the United States) not subject to a formal Adequacy Decision from the UK Information Commissioner's Office or the European Commission, such transfers are strictly executed and legally safeguarded utilising the EU Standard Contractual Clauses (SCCs) as adopted by the European Commission, and the UK International Data Transfer Addendum (IDTA) as issued by the Information Commissioner's Office, as applicable.


4. Subprocessor Networks and Security Incident Notification

  • Subprocessor Governance: You grant us general written authorisation to employ third-party cloud subprocessors (such as AWS for server hosting, Stripe for payment processing, or SendGrid for transactional email routing) to run the Platform infrastructure. We maintain a publicly accessible Subprocessor Register on our website detailing the functional categories and processing locations of our subprocessors. Business Customers requiring the specific identity of a vendor within a given category for the purposes of a formal Data Protection Impact Assessment (DPIA) or internal security audit may request the detailed registry by contacting our Compliance Team at our Contact Email, subject to standard confidentiality terms. We will provide notification to registered workspace administrators prior to engaging any new subprocessor that materially alters the nature or risk profile of your data processing. If you wish to object to a new subprocessor on data protection grounds, you must submit a written objection to our Contact Email within 14 days of receiving such notification, detailing the specific legal or security grounds for your objection. We will execute signed data protection agreements with each subprocessor that match or exceed the standards of this DPA.
  • Proactive Security Breach Notification: We will notify your registered workspace administrator via email within 72 hours of becoming aware of a genuine data breach, structural data leak, or unauthorised database access event affecting your Workspace Content. This initial notification may be preliminary in nature where a full investigation is still ongoing. We will deliver rolling, iterative status updates as our technical investigation unfolds and remedial measures are implemented to secure the Platform.

These Terms and Conditions were last reviewed and updated on 01 September 2026. For any queries regarding the content of these Terms, please contact us at our Contact Email.