PART A: GENERAL TERMS (APPLIES TO ALL USERS)
1. Account Allocation, Verification, Security, and System Telemetry
- Eligibility Framework: To create an account and hold an active profile on the Platform, you must be at least 18 years of age and possess the unrestricted legal capacity to enter into a binding contract.
- Data Fidelity: You must provide true, accurate, current, and complete registration information during our onboarding sequence. You maintain an absolute contractual obligation to verify, update, and maintain the accuracy of this data at all times.
- Credential Protection: You are solely responsible for safeguarding the strict confidentiality of your username, password, multi-factor authentication codes, and security session tokens. Any activity occurring under your account profile is deemed your own deployment, and we disclaim all liability for actions taken under your credentials.
- Security Incident Notification: You must immediately notify our technical support team if you discover or suspect any unauthorised access, credential leak, data compromise, or security breach relating to your workspace account.
- Core Security Telemetry Logs: To protect the integrity of our cloud architecture, we collect and analyse core technical system logs, IP addresses, connection timestamps, and active authentication tokens at the point of access. This specific security data is processed strictly under our Legitimate Interests to maintain platform security, track brute-force exploits, and prevent automated script abuse. Any collection of non-essential browser metadata or analytical tracking tags will be executed strictly in accordance with our separate Cookie Policy and your granular consent settings.
2. Acceptable Use Policy (AUP) and Multi-Lingual Content Prohibitions
This section constitutes the complete Acceptable Use Policy (AUP) of the Platform. You maintain absolute, unmitigated legal liability for all data, text, records, documents, graphics, files, links, and digital assets that you upload, enter, or transmit through the Platform ("Workspace Content"). You explicitly covenant and agree that you will not upload, share, host, or type any Workspace Content, in any language, dialect, translation, or character script, that:
- Violates any applicable local, national, or international law, regulation, or statutory code.
- Is unlawful, fraudulent, defamatory, obscene, harassing, threatening, abusive, or harmful to minors.
- Contains text, profanity, slurs, epithets, or commentary that constitutes hate speech, is racially or ethnically offensive, religiously insensitive, culturally derogatory, or otherwise explicitly or implicitly offensive to any group or individual.
- Contains sensitive personal information, confidential data, or disclosures that violate the privacy or publicity rights of any third party.
- Infringes upon the intellectual property rights, patent rights, trade marks, trade secrets, or copyrights of any third party.
- Contains malicious software code, viruses, trojans, worms, logic bombs, time bombs, or any programmatic elements designed to disrupt, damage, degrade, or intercept cloud architectures or data streams.
- Employs automated extraction software, bots, scrapers, crawlers, text-miners, or data-mining spiders to parse data fields from our web pages without our express, prior written authorisation.
We do not proactively monitor all Workspace Content, but we reserve the absolute, unilateral right to evaluate, redact, restrict, or permanently delete any content, or terminate the offending account immediately, without prior notice, where we reasonably determine a violation has occurred.
3. General Suspension and Discretionary Termination for Breach
- Termination for Material Breach: We reserve the absolute right to temporarily freeze, suspend, restrict, or permanently terminate your account access immediately, with or without prior notice depending on the severity of the infraction, if we reasonably determine that you have committed a material breach of these Terms. Material breaches include, but are not limited to, violations of the Acceptable Use Policy, intellectual property infringement, billing defaults, or violation of our Global Trade Sanctions compliance clauses.
- Dormancy Purges: To optimise server resource distribution and remove orphaned data structures, we reserve the right to delete accounts and permanently purge all associated data if the account has been completely inactive or dormant for a continuous period exceeding 12 months. We will provide 30 days' advance warning via an automated message sent to the most recently verified email address associated with your profile. You explicitly agree that we are entirely exempt from liability if our warning notice bounces or goes unread because you changed your email address without updating your profile.
4. Global Trade Sanctions and Export Control Compliance
- Prohibited Access Locations: You explicitly warrant that you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive international trade sanctions or economic embargoes by the United Kingdom, the European Union, or the United States government (including, but not limited to, Cuba, Iran, North Korea, Syria, and the sanctioned regions of Ukraine).
- Denied Party Status: You confirm that you are not listed on any restricted, denied, or blocked party lists compiled by international authorities (including the UK Sanctions List, the EU Consolidated Financial Sanctions List, and the US OFAC Specially Designated Nationals List). If your status changes, you must immediately cease all platform interaction, and we reserve the right to terminate and wipe your profile instantly without notice.
- US Export Administration Regulations (EAR): You agree to fully comply with all applicable US export control and re-export laws and regulations, including the EAR administered by the US Department of Commerce. You warrant that you will not use the Platform to transmit, host, or process any technical data or software that requires a US government export licence without first obtaining such authorisation.
5. Workspace Content Licence and Internal Machine Scanning
- Ownership Preservation: You retain full ownership, title, and all intellectual property rights inside the Workspace Content you upload or input into your account workspace.
- Operational Licence Grant: To run the Platform effectively and execute your user commands, you grant us a worldwide, non-exclusive, royalty-free, fully sub-licensable licence to host, store, transfer, display, copy, format, index, transmit, and systematically parse your Workspace Content.
- Licence Term Limitation: This operational licence is irrevocable during the term of your active subscription and becomes completely revocable and terminates upon account closure or explicit data erasure requests, at which point your content licence to us dissolves, subject strictly to our statutory retention boundaries outlined in the DPA.
- Purpose Limitation: This operational licence is strictly limited to enabling us to operate, secure, optimise, maintain, and deliver the Platform features to you. This includes scanning text within your uploaded workspace entries to populate your search queries, compiling mathematical data values, and executing transactional reminder emails triggered by your internal configurations.
6. Proprietary Rights, Intellectual Property Protection, and Anti-Decompilation
- Platform Ownership Matrix: We and our licensors retain sole, exclusive ownership of all rights, titles, and interests in the Platform. This includes all user interface designs, source code, object code, backend algorithms, architectural logic, text layouts, graphics, databases, documentation, trade marks, and corporate logos.
- Limited Operational Licence: We grant you a revocable, non-exclusive, non-transferable, limited licence to log in and use the software layout through a standard browser window solely for its intended administrative utility.
- Prohibited Code Interactions: You must not copy, modify, host, frame, mirror, duplicate, clone, or create derivative works of any part of our platform code. You are strictly prohibited from reverse-engineering, decompiling, or attempting to extract the source code of the Platform.
7. Financial Framework: Annual Billing Cycles, Taxes (VAT), and Chargeback Defences
- Annual Billing Commitment: Where applicable to your chosen account tier, subscriptions are billed strictly once per year on an annual cycle. This annual fee is billed in advance and is entirely non-refundable, save as expressly provided in these Terms. Your subscription will automatically renew for successive one-year periods under the prevailing financial conditions unless you cancel it before the annual renewal date through your account configuration settings.
- Tax and VAT Inclusive Pricing: All listed prices and subscription fees displayed on the Platform are explicitly inclusive of Value Added Tax (VAT), Goods and Services Tax (GST), and any other local consumption or sales taxes applicable under your local jurisdiction, based on the billing location data you provide at checkout. We will itemise the specific component of VAT collected within the total price on your formal digital invoice to satisfy your corporate or personal accounting requirements.
- Chargeback Management Defences: If you initiate an invalid financial chargeback, dispute, or reversal through your bank card issuer or credit card network, we reserve the right to immediately suspend your account access and freeze your workspace pending a comprehensive investigation of the disputed charge. We reserve the right to seek recovery of administrative costs and unpaid balances through appropriate legal collections channels.
- Pricing Changes: We reserve the right to adjust the pricing of our subscription tiers at our discretion. Any price increases will require a minimum of 30 days' advance notice delivered via email to your registered account address before your annual renewal date. If you do not accept the updated fee structure, your sole and exclusive remedy is to cancel your subscription before the renewal date. Continued use of the Platform after the effective date of the price adjustment constitutes complete acceptance of the new fee.
8. Unilateral Right to Modify Features
- Discretionary Feature Lifecycles: You explicitly acknowledge and agree that the Platform is a rapidly evolving service. We reserve the absolute, unilateral right to modify, replace, alter, suspend, add to, or permanently remove any feature, tool, layout, calculation, integration, or functional utility within the application at any time at our sole discretion.
- Paid Feature Removal (Consumer Protections): For users classified as Consumers under Part B, if we permanently remove or substantially degrade a material, core software feature that was explicitly marketed as part of your paid tier, we will provide at least 30 days' advance notice via email, and you will have the right to terminate your subscription and receive a pro-rata refund for the remaining unused portion of your annual billing cycle.
- Paid Feature Removal (Business Customers): For corporate users under Part C, the modification or removal of features does not constitute a breach of contract and does not entitle you to a mid-term refund. However, if a material feature is permanently decommissioned, we will provide reasonable advance notice, and your organisation retains the right to exit the agreement at the end of your current annual renewal window without penalty.
9. Third-Party Integrations, Beta Iterations, and Diagnostic Tracking
- Integration Reliability: The Platform may permit you to integrate with external third-party software, applications, or Application Programming Interfaces (APIs). We do not verify, control, endorse, or accept any liability for the performance, availability, or code stability of third-party platforms. If a third-party application alters its API parameters, causing a failure in your workspace configuration, we bear no responsibility.
- Beta Disclaimer: We may periodically offer you access to experimental features flagged as "Beta", "Preview", or "Early Access". These features are provided entirely "As-Is" with no warranty or operational uptime guarantees whatsoever.
- Diagnostic Tracking and Lawful Basis: You explicitly acknowledge that beta features may deploy additional internal diagnostic tools and telemetry sensors to record performance logs and error traces. For users in the UK and EU, such additional diagnostic data collection within beta features is processed under our Legitimate Interests in improving and stabilising the Platform. Where any beta telemetry goes beyond what is necessary for this stated purpose, we will obtain your granular, specific consent via an in-app prompt at the point of opting into the relevant beta feature, prior to any such collection commencing. The automated logs and performance data generated during beta periods may be utilised by our engineering teams to refine the platform's core capabilities and will not be used for any other purpose.
10. System Resilience and Force Majeure Protections
Neither party shall be held legally liable or in breach of contract for any failure, delay, or degradation in performance resulting from a Force Majeure Event completely outside their reasonable control. This includes, without limitation, acts of God, natural disasters, fires, floods, solar storms, wars, acts of terrorism, civil unrest, government-mandated lockdowns, sweeping regional power grid failures, global or localised telecommunication routing breaks, upstream cloud infrastructure outages (such as Amazon Web Services or Google Cloud Platform server cluster failures), or distributed denial-of-service (DDoS) cyberattacks targeting our hosting environment.
11. Contractual Integrity, Boilerplate, and Governing Language
- Entire Agreement: These Terms, including the Privacy Policy, Cookie Policy, and all incorporated Appendices, constitute the entire, absolute, and exclusive legal agreement between you and us. This document entirely supersedes and replaces all prior oral or written agreements, marketing statements, sales conversations, feature pages, or promises made by our agents or representatives.
- Terms Modification Procedure: We reserve the right to revise, update, or modify these Terms at any time to reflect software changes, regulatory updates, or applicable law. We will notify you of material changes through reasonable means, which may include requiring your explicit in-application acceptance of the updated Terms upon your next login to the Platform. Where we require such acceptance, your confirmation constitutes your binding agreement to the revised Terms. If you do not accept the updated Terms, you must cease using the Platform and may cancel your subscription in accordance with Section 7.
- Severability Guarantee: If any section, clause, or specific provision within these Terms is deemed unlawful, void, or legally unenforceable by a competent court of law, that specific component shall be severed from the contract. The remaining sections of these Terms shall remain completely valid, active, and enforceable to the maximum extent permitted by law.
- No Waiver: Our failure to enforce any right, provision, or obligation under these Terms at any time shall not be construed as a present or future waiver of that right or provision. We retain the full right to enforce any clause strictly at any subsequent time.
- No Third-Party Beneficiaries: These Terms are executed strictly for the benefit of you (the user) and us (the operator). No provision within this agreement is intended to create, or shall be construed to create, any enforceable rights, causes of action, or benefits in any third-party individual or entity, whether under the UK Contracts (Rights of Third Parties) Act 1999 or any equivalent international doctrine.
- Governing Language: If these Terms are translated into other languages for regional compliance or localisation, you explicitly agree that the English language version shall control and legally govern the contract in the event of any translation conflict, mismatch, or textual ambiguity.
12. Contractual Assignment and Mutual Commercial Confidentiality
- Assignment and Acquisition: We reserve the absolute right to assign, delegate, or transfer this entire contract, along with all associated user accounts, database structures, and platform data assets, to a successor business entity without requiring your explicit prior consent. This applies to corporate mergers, acquisitions, asset sales, platform divestments, or corporate reorganisations. Any successor entity acquiring this contract must fully honour and uphold the existing terms, conditions, and privacy commitments made to you under this agreement. You may not assign or transfer your account or contractual rights to any third party without our prior written authorisation.
- Mutual Commercial Confidentiality: During the course of business or customer support interactions, either party may disclose non-public, sensitive commercial information ("Confidential Information"). Both parties agree to maintain the strict confidentiality of such information and not disclose it to any third party, except where required by a valid statutory order from a court of competent jurisdiction or a regulatory authority with appropriate powers. Confidential Information does not include data that is already publicly available or independently developed without access to the other party's information.